Three services, designed to meet your team where it is
Whether you are considering AI drafting for the first time or already using it and want independent oversight, Sakti has a service that fits your current position.
← Back to HomeOur advisory approach
Read
We look at your actual content — listings, customer replies, exception logs — before forming any view about where AI drafting might help.
Recommend
We write a brief with specific, actionable recommendations. We also note where AI drafting is unlikely to be useful or where it carries risks worth managing.
Supervise
Where a deployment follows, we supervise a pilot period. Staff are not left alone with new workflows before they are confident and the process is stable.
Storefront Reading Review
A short engagement where we read your storefront copy, customer enquiries, and order exception logs across one or two channels. We sit with your e-commerce manager and one customer care lead, then write a brief on where AI drafting and summarisation might ease the team's load. The work is PDPA and Consumer Protection Act-aware throughout.
What is included
- Channel audit across one or two platforms
- Working session with e-commerce manager and customer care lead
- Written brief with specific recommendations
- PDPA and Consumer Protection Act assessment
Process
- 1Kick-off call to agree scope and access (half day)
- 2Content reading and exception log review (two to three days)
- 3Working session with your team (two hours)
- 4Written brief delivered within five business days of the session
Listings & Replies Pilot
A measured deployment of an AI drafting assist for product copy, customer enquiry replies, and order-exception summaries. The system drafts; staff always edit before publishing or sending. Integration with your storefront is read-only. Includes a four-week supervised period, bilingual training, and templates aligned with marketplace seller policies.
What is included
- AI drafting setup for product listings, replies, and exception summaries
- Read-only integration — staff edit before publishing or sending
- Four-week supervised pilot period
- Bilingual training (English and Bahasa Malaysia)
- Templates aligned to Shopee, Lazada, Shopify, and WooCommerce policies
Process
- 1Scoping and setup (one week)
- 2Bilingual training session for relevant team members
- 3Four-week supervised pilot with weekly check-ins
- 4Close-out brief with recommendations for continued use
Quarterly Stewardship
A monthly advisory engagement for e-commerce leaders whose teams already use AI drafting. Each month we sample outputs, audit how customer data is handled, and write a brief for your head of e-commerce. Includes alignment with the Consumer Protection Act, PDPA, and marketplace policies, plus a yearly written summary suitable for your board.
What is included
- Monthly output sampling and data handling audit
- Monthly written brief for your head of e-commerce
- PDPA, Consumer Protection Act, and marketplace policy alignment checks
- Yearly written summary suitable for board presentation
Monthly cadence
- 1Output sample pull and review (first week of month)
- 2Data handling and policy check
- 3Written brief delivered to head of e-commerce
- 4Yearly: consolidated written summary for board
Choosing the right service
| Feature | Reading Review RM 1,070 |
Listings Pilot RM 4,940 |
Stewardship RM 1,310/mo |
|---|---|---|---|
| Channel audit | |||
| Written brief | |||
| AI drafting deployment | |||
| Bilingual training | |||
| Monthly output audit | |||
| Yearly board summary | |||
| Best for | Teams considering AI for the first time | Teams ready to deploy AI drafting with supervision | Teams already using AI that want ongoing oversight |
Shared standards across all services
Data privacy (PDPA)
Every engagement includes a review of how customer data is accessed and handled. Recommendations are made with PDPA obligations in mind.
Marketplace policy alignment
All templates and recommendations are reviewed against Shopee, Lazada, Shopify, and WooCommerce seller policies at the time of the engagement.
Human editorial gate
No AI output is published or sent without a staff member deciding to do so. This is a design requirement, not a suggestion.
Written deliverables
Every engagement ends with a written brief. We do not deliver oral presentations and leave. Documents can be referenced, shared, and updated.
Bilingual communication
All training and materials are available in English and Bahasa Malaysia. We communicate in whichever language is more comfortable for your team.
Honest scope assessments
If AI drafting is not a good fit for your current operations or creates more risk than benefit, we say so in the brief — not at the end of a lengthy engagement.
Service fees in Malaysian Ringgit
Storefront Reading Review
- Channel audit (1–2 platforms)
- Working session with your team
- Written brief
- PDPA assessment included
Listings & Replies Pilot
- AI drafting setup
- Read-only integration
- Four-week supervised period
- Bilingual training (EN & BM)
- Marketplace-aligned templates
Quarterly Stewardship
- Monthly output sampling
- Data handling audit
- Monthly brief for head of e-commerce
- Yearly board summary
Not sure which service fits? Ask us.
A short call is usually enough to work out whether the Reading Review or the Pilot is the right starting point — or whether you are already past that stage and need the Stewardship.
Get in Touch