AI that assists your e-commerce team — quietly, carefully
Sakti helps operations teams on Shopify, WooCommerce, Shopee, and Lazada draft product copy, reply to enquiries, and summarise order exceptions — with staff always editing before anything goes live.
What we offer
Storefront Reading Review
We read your storefront copy, customer enquiries, and order exception logs across one or two channels. After a working session with your e-commerce manager and customer care lead, we write a brief on where AI drafting might ease the team's load.
- Channel audit across 1–2 platforms
- Written brief with specific recommendations
- PDPA & Consumer Protection Act-aware
Listings & Replies Pilot
A measured deployment of AI drafting for product copy, customer enquiry replies, and order-exception summaries. Staff always edit before publishing. Includes a four-week supervised period and bilingual training aligned to marketplace seller policies.
- Read-only storefront integration
- Four-week supervised pilot period
- Bilingual templates (EN & BM)
Quarterly Stewardship
A monthly advisory engagement for e-commerce leaders whose teams already use AI drafting. Each month we sample outputs, audit how customer data is handled, and write a brief for your head of e-commerce. Includes a yearly written board summary.
- Monthly output sampling & audit
- PDPA & marketplace policy alignment
- Yearly written board summary
Why teams work with Sakti
Staff always in control
AI drafts — people decide. Nothing is published or sent without a team member reviewing and editing first.
Marketplace-aware templates
Templates are aligned to Shopee, Lazada, Shopify, and WooCommerce seller policies — not generic AI output.
Bilingual by design
All training materials and templates are built for English and Bahasa Malaysia — suited to the Malaysian market.
PDPA-conscious process
Every engagement is conducted with the Personal Data Protection Act and Consumer Protection Act in mind, from day one.
Works beside your stack
AI sits alongside your existing systems — it does not override, replace, or directly write to your storefront or CRM.
Clear, readable briefs
Every engagement ends with a written brief your team can act on — not a slide deck full of jargon.
Ready to see what AI could take off your team's plate?
Start with a conversation. We'll read your current situation and tell you honestly whether AI drafting is a good fit — and where it isn't.
Common questions
Will AI post or send anything without our approval?
No. The system drafts text for your team to review. Staff edit and decide whether to publish or send. Integration is read-only at the storefront level — nothing is written back without a person in the loop.
Which platforms do you support?
We work with Shopify, WooCommerce, Shopee Seller Centre, and Lazada Seller Centre. If you run on a different platform, mention it when you get in touch and we'll let you know whether we can help.
How long does the Listings & Replies Pilot take?
The supervised pilot period runs for four weeks. Before that, there is a short setup and training phase. Total elapsed time from kick-off to end of supervised period is typically five to six weeks.
Is my customer data safe under PDPA?
We design every engagement around PDPA requirements from the outset. During the Storefront Reading Review we note which customer data points are involved and how they are handled. The Quarterly Stewardship engagement includes a monthly audit of how customer data flows through the AI drafting workflow.
Do you provide training in Bahasa Malaysia?
Yes. The Listings & Replies Pilot includes bilingual training — both English and Bahasa Malaysia — so your full team can participate regardless of language preference.
What is the Quarterly Stewardship for?
It is designed for teams that already use AI drafting and want an independent advisor to check that outputs are on-brand, compliant with marketplace policies, and handling customer data responsibly. It works best as an ongoing engagement after you have completed the Pilot.
Our Office
Get in touch with Sakti
Contact details
Jalan Bukit Bintang
55100 Kuala Lumpur, Malaysia
Saturday: 10:00 AM – 1:00 PM
Sunday & Public Holidays: Closed