Advisory that respects how your operations team actually functions
We are not a software vendor. We are an advisory practice — and that difference shapes everything about how we work with e-commerce teams in Malaysia.
← Back to HomeWhat working with Sakti gives your team
Situational reading first
Before any recommendation, we read your actual copy, enquiry queues, and exception logs. You get advice based on your situation, not a generic AI playbook.
Staff always edits
AI drafts. Your team decides. Nothing reaches a customer without a person reviewing and choosing to send or publish it. This is not a workaround — it is how the workflow is designed.
Compliance from day one
PDPA and Consumer Protection Act considerations are built into every engagement — not added at the end as a disclaimer.
Marketplace-specific templates
Templates are aligned to Shopee, Lazada, Shopify, and WooCommerce seller policies — not lifted from a generic AI writing guide.
Bilingual by design
All training and templates are available in English and Bahasa Malaysia. No team member is left out because of language.
Written briefs, not slides
Every engagement ends with a readable brief your team can act on, reference later, and share with leadership — not a presentation that fades from memory.
A closer look at each advantage
E-commerce operations expertise
Our advisors have worked inside Malaysian e-commerce operations — not just consulted on them from the outside. Ahmad Haris spent eight years on marketplace operations for regional brands before founding Sakti. Nurul Lina ran an e-commerce team for a mid-size fashion retailer. This operational background means we understand what it is like to manage a Shopee seller centre under campaign pressure.
- Hands-on experience with Shopee, Lazada, Shopify, WooCommerce
- Understanding of Malaysia-specific seller policies and campaign norms
- Advisory grounded in how operations teams actually behave under workload
Careful, practical AI deployment
We do not advocate for any particular AI tool or vendor. Our role is to help your team use AI drafting where it genuinely reduces workload — and to keep the deployment within boundaries that are realistic for your team's skill level and your compliance obligations. Integration is read-only: the AI reads your data to draft, but cannot publish or send.
- Vendor-neutral assessment of which tools suit your stack
- Read-only integration — AI does not write directly to your storefront
- Supervised pilot before any unsupervised deployment
Attentive, direct advisory service
Engagements are led by the same advisors throughout — not passed to junior staff after the initial meeting. You have a direct line to the person who read your storefront and wrote your brief. We respond to questions that come up during the pilot period without treating them as out-of-scope.
- Senior advisor continuity throughout the engagement
- Responsive to questions during supervised pilot periods
- Briefs updated if significant marketplace policy changes occur mid-engagement
Clear, fixed pricing with no hidden scope
All three services have published prices in Malaysian Ringgit. The Storefront Reading Review is a fixed-fee engagement with defined deliverables. The Listings & Replies Pilot price includes the four-week supervised period and bilingual training. The Quarterly Stewardship is a monthly advisory retainer with a clear scope.
- Storefront Reading Review: RM 1,070 fixed fee
- Listings & Replies Pilot: RM 4,940 including supervised period
- Quarterly Stewardship: RM 1,310/month retainer
Measurable reductions in drafting workload
Teams that complete the Listings & Replies Pilot typically report that routine copy and reply drafting takes significantly less time per team member. The Storefront Reading Review gives e-commerce managers a written brief they can present to their head of department when making the case for AI tooling investment. The Quarterly Stewardship provides the board-level documentation needed to demonstrate due diligence on AI use.
- Reduction in time spent on routine listing and reply drafting
- Structured brief for internal stakeholder decisions
- Board-suitable documentation for AI governance
How Sakti differs from typical AI advisory
| Consideration | Typical AI providers | Sakti |
|---|---|---|
| Reads your actual content before advising | ||
| Staff edits before any output is published | Varies | |
| Malaysia PDPA-aware from day one | ||
| Templates aligned to Shopee & Lazada policies | ||
| Bilingual training (EN & BM) | ||
| Fixed-fee pricing in MYR | ||
| Written briefs (not slide decks) |
What sets Sakti apart
Advisory only — no software to sell
We have no AI product of our own and no vendor relationship to protect. Our only interest is giving your team advice that actually serves your operations.
Pilot period included in the deployment price
The four-week supervised period is not an add-on. It is part of the Listings & Replies Pilot because we believe teams should not be left alone with new workflows immediately after training.
Monthly output sampling in Stewardship
Quarterly Stewardship clients receive a monthly sample review of AI-generated outputs — checking for tone drift, policy alignment, and data handling issues before they become problems.
Board-suitable documentation
The yearly written summary in the Stewardship engagement is written in plain language that a board member without technical background can read and understand without a briefing.
Practice milestones
See whether these advantages apply to your team's situation
Start with the Storefront Reading Review. We read your channels and write a brief. If there is a good fit for further work, we will say so. If there is not, we will say that too.
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